READ FIRST:
1. Please make sure contact our service within 7 days after you received the clothes if there are quality problems.
If its over 7 days, then its beyond our after-sale service and not applicable to the following terms.
2. The prom dress and wedding dresses are customed products. we won't accept return if there is no quality problem.
When you buy from us, we want to make you completely satisfied.
If for any reason you are not satisfied with the goods, you may return it for a replacement or refund. Also we suggest
you contact our customer service before your return the goods, they will give the best advice according to your specific situation.
1.Unconditionally Returns Accepted Within 7 Days
The Unconditionally returns from our customers are acceptable within 7 days after you received the package.
when we confirm the arrival of the package you returned, we 'll refund you the payment
1.please make sure the products are unused and will not affect the secondary sales.
2.Because that we charged the shipping fee in behave of the shipping company,
we will only refund you the good price which is our responsibility.
3.After returning the products , please inform us the following information :
① The order number .
② The item code. Such as DZA1102xx
③ The quantity of each item
④The tracking number of the package you returned to us.
2.Full Refunds
We offer full refunds on any items that are found to be faulty or damaged due to negligence on the part of us.
Damage caused by negligence of the part of third party couriers or on customer misuse cannot qualify for a refund.
You can contact our customer service and they will help you do the refund according to your specific situation.
3.Partial Refunds
We also offer partial refunds on returned packages that have accessories or parts from the original order missing.
In such a case, the price of the missing accessories or parts will be deducted from the refund available to you.
FcPlaza.com will refund the amount to your account which you can use for new order within 24 hours
Or you can contact our customer service refund back to your Paypal account if you like.
